Las Vegas – the other city that never sleeps – was the perfect setting for the annual Shoptalk retail conference. More than 8,400 attendees descended on The Venetian last week for an action-packed four days discussing the future of the industry. Across multiple sessions and hundreds of speakers, the message was clear: customer experience is the new retail battleground. What follows are some of the most compelling insights I heard on this broad and multi-dimensional topic.

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